Terms and Conditions
Man with Van Chelsea Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Chelsea provides removal and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company that books or receives the services.
Company means Man with Van Chelsea, the provider of the services.
Services means any removal, delivery, relocation, loading, unloading, packing, unpacking, or related services supplied by the Company.
Vehicle means any van or other vehicle used by the Company in providing the Services.
Goods means any items, property or possessions that are the subject of the Services.
Contract means the agreement between the Customer and the Company, governed by these Terms and Conditions.
2. Scope of Services
The Company provides man and van removal and delivery services, including local and regional moves, small household and office removals, single item transport, and related loading and unloading services. The exact nature of the Services to be provided will be confirmed at the time of booking based on the information supplied by the Customer.
The Company reserves the right to refuse to carry any Goods that it reasonably considers to be dangerous, illegal, hazardous, inadequately packed, excessively heavy, or otherwise unsuitable for transport. The Customer is responsible for informing the Company in advance of any special requirements or unusual items.
3. Booking Process
All bookings must be made directly with the Company via its accepted communication channels. A booking is only considered confirmed when the Company has accepted the booking details and, where applicable, received any required deposit or pre-payment.
The Customer must provide accurate and complete information at the time of booking, including but not limited to:
Full pick-up and drop-off addresses.
Access details at all relevant locations, including any parking restrictions, stairs, lifts, or long carrying distances.
A clear description and approximate quantity of the Goods to be moved.
Any items of unusual size, weight, value or fragility.
Any timing constraints or special requirements.
The Company will provide an estimate or quotation based on the information supplied. If the information given by the Customer is incomplete or inaccurate, the Company reserves the right to amend the quote, adjust charges, or refuse to complete the Service if it is unsafe or unreasonable to proceed.
4. Estimates, Quotes and Charges
Any estimate or quote provided by the Company is based on the details supplied by the Customer and on the assumption of normal access and working conditions. Unless expressly stated in writing, estimates and quotes are not fixed-price guarantees and may be subject to adjustment.
Charges may be calculated on an hourly rate, a fixed fee, or a combination of both, depending on the type of Service. Waiting time, congestion, additional labour, extended loading or unloading times, parking charges, tolls, or other expenses reasonably incurred in carrying out the Service may be added to the final bill.
If the scope of work changes, additional items are added, access is more difficult than stated, or delays occur outside the Company’s control, the Company may apply additional charges at its standard rates.
5. Payments and Deposits
The Customer agrees to pay the Company’s charges in full and on time in accordance with this clause.
The Company may require a deposit or part-payment at the time of booking. The amount and due date of any deposit will be communicated to the Customer before the booking is confirmed.
Unless otherwise agreed in writing, payment of any outstanding balance is due immediately upon completion of the Service. The Company is entitled to withhold delivery of Goods until payment is received in full.
The Company accepts payment by methods that it announces from time to time. The Customer is responsible for ensuring that payment details are valid and that sufficient funds are available.
If the Customer fails to make payment when due, the Company may charge reasonable interest on overdue sums and may recover any costs incurred in enforcing payment.
6. Cancellations and Amendments
The Customer may cancel or amend a booking, subject to the following conditions.
If the Customer cancels more than a reasonable period before the scheduled start time, any deposit paid may be refundable or transferable at the Company’s discretion.
If the Customer cancels at short notice, the Company may charge a cancellation fee that reflects the time reserved and any costs already incurred. Short notice typically means cancellation on the day of the booking or shortly before, but the exact period may vary depending on the nature of the job and will be communicated by the Company where relevant.
If the Customer wishes to change the time, date, or details of the booking, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised charges or an updated quote.
If the Company needs to cancel or amend a booking due to circumstances beyond its reasonable control, it will notify the Customer as soon as practicable and, where possible, offer an alternative time or date. The Company will not be liable for any indirect or consequential loss arising from such cancellation or amendment.
7. Customer Responsibilities
The Customer is responsible for:
Ensuring that the Goods are properly packed and prepared for transport, unless packing services have been expressly agreed.
Ensuring that all Goods are ready for collection at the agreed time and that someone is present to provide access and instructions.
Obtaining any necessary permissions for parking, access, and loading or unloading at both collection and delivery points.
Informing the Company of any restrictions, such as limited vehicle access, stairs, narrow hallways, low ceilings, or other obstacles.
Checking that nothing has been left behind at the collection address once loading is complete.
The Customer must not ask the Company to carry any prohibited items, including but not limited to illegal substances, firearms, explosives, flammable or hazardous materials, perishable goods that require special handling, or animals.
8. Access, Parking and Delays
The Customer must ensure that suitable parking and access are available for the Vehicle at all relevant locations. Any parking charges, permits, fines or penalties incurred as a direct result of inadequate arrangements or instructions from the Customer may be added to the Customer’s bill.
If the Company’s staff are delayed in starting or completing the work due to access issues, waiting for keys, incomplete packing, or any other cause beyond the Company’s control, the Company may charge for waiting time at its standard rates.
The Company will make reasonable efforts to arrive at the agreed time, but time of arrival is not guaranteed unless expressly confirmed in writing as a specific timed service. The Company is not liable for delays caused by traffic, road closures, weather, vehicle breakdown, or other events outside its reasonable control.
9. Liability for Loss or Damage
The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability is subject to the limitations set out in this clause.
The Company will not be liable for any loss or damage to Goods arising from:
Inadequate or improper packing by the Customer.
Normal wear and tear, or deterioration resulting from normal handling.
Fragile items not properly protected or declared in advance.
Goods with pre-existing damage or defects.
Electrical or mechanical derangement of appliances, electronics or machinery, unless there is physical external damage caused by the Company’s negligence.
Acts or omissions of the Customer or any third party.
The Company’s liability for any single item or any consignment may be limited to a reasonable amount having regard to the nature and value of the Goods and the charges paid for the Service. The Customer is responsible for arranging any additional insurance cover if required.
The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of income, loss of opportunity, or inconvenience arising from delay, non-delivery, or damage.
Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the Service. The Customer must provide evidence of the alleged loss or damage, including photographs and proof of value if requested.
10. Excluded Goods and Special Items
The Company does not accept responsibility for the transport of high value items such as jewellery, cash, important documents, or irreplaceable items unless expressly agreed in writing before the booking and properly declared by the Customer.
The Customer must not include any dangerous or prohibited items in the Goods. If such items are discovered, the Company may remove or refuse to transport them, and the Customer may be liable for any resulting loss, damage or expense.
11. Waste and Disposal Regulations
The Company is not a licensed waste carrier for general refuse unless this has been explicitly stated. The Services are provided for the transport of legitimate household, office and personal Goods only.
The Customer must not use the Company’s Services to dispose of waste, rubbish, or items that should be handled under specific waste or recycling regulations, including controlled, hazardous or electrical waste, unless the Company has agreed in advance to provide an appropriate disposal service in compliance with applicable regulations.
Any disposal of unwanted items must comply with relevant waste management and environmental laws. If the Company agrees to remove items for disposal, additional charges may apply and the Company will decide how and where such items are disposed of in accordance with applicable rules.
If the Customer instructs the Company to remove or transport items that are later identified as waste requiring special handling, the Customer will be responsible for any additional costs, fines or penalties incurred as a result.
12. Time Limits and Storage
Unless otherwise agreed, the Services are provided on the basis of completing the removal or delivery on the agreed date. The Company does not provide storage services unless specifically arranged.
If, for any reason, the Company is unable to deliver the Goods on the agreed date and time due to issues beyond its control, such as lack of access at the delivery address, the Customer may be charged for additional time, re-delivery, or temporary holding of the Goods.
13. Insurance
The Company maintains such insurance cover as it considers appropriate for its operations. This may not provide full replacement value cover for all Goods. The Customer is advised to arrange additional insurance if the value of the Goods or the level of risk requires it.
Any insurance arranged by the Company is subject to the terms, conditions and exclusions of the relevant policy. Details are available on request.
14. Complaints
If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the Company as soon as possible, ideally on the day of the move or shortly thereafter.
The Company will investigate all complaints and aim to resolve them promptly and fairly. The Customer must cooperate with the Company’s enquiries and provide any information or evidence reasonably requested.
15. Force Majeure
The Company will not be liable for any delay, failure or inability to perform its obligations where such performance is prevented or affected by events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, civil unrest, acts of terrorism, fire, flood, or mechanical breakdown of vehicles where reasonable maintenance has been carried out.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Customer may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of the Company.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior agreements, understandings or arrangements, whether oral or written.
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to the Contract.
